REMOTE MANAGEMENT

We can efficiently monitor, update, and troubleshoot any issues affecting your network (over a secure internet connection) and, with automatic alerts, can respond quickly to technical matters at your site.

Monitoring of the following can be included in this service:

•   Server hardware, routers, switches and firewalls
•   Operating system critical errors
•   Internet and email failures
•   Back-up completion success and failure.

Optional management items can be added to your contract including:

•   Updates of patches, service packs and critical updates
•   Anti-virus update verification
•   Backup checks
•   Infrastructure performance assessment such as a server running low on disk space, processing power or memory.
•   Errors and alerts will be monitored by Datapac, as well as logging all critical alerts with the service desk to be managed appropriately.

Quarterly/monthly reports will be provided summarising:

•   the number of errors and alerts recorded and resolved
•   the number of calls logged with our support centre.